Quality of Customer Service in Central Cooperative Banks

Commercial banks and co-operative banks are the two major divisions of the banking sector in India. Commercial banks, besides performing the traditional banking services, play a significant role in achieving economic progress through numerous ways, such as capital formation and financing various sectors like industry, trade, agriculture, transport and self employment. On the other hand, co-operative banks promote saving habits of the farmers and other weaker sections of the community and meet their credit needs. For fulfilling their avowed goals, co-operative banks concentrate more on the rural areas of India. Thus commercial banks and co-operative banks are contributing their resources and efforts in achieving the economic progress of the country.

Dr.S.Tarakeswara Rao is currently working as Assistant Professor in the Dept. of Commerce and Management Studies, Dr.B.R.Ambedkar University - Srikakulam, Andhra Pradesh. His areas of interest include Micro-finance, Women empowerment, Taxation and Customer services etc.